Terms and Conditions

Last updated: 23 September 2026

1. About us

Little Sendsations is a registered charity in England and Wales (charity number 1206407), set up as a Charitable Incorporated Organisation. Our address is 43 Ripley Close, Spennymoor, County Durham, DL16 7FJ. You can contact us at hello@littlesendsations.org. In these terms, “we” and “us” means Little Sendsations.

2. Using this website

• The information on this website is for general guidance. It isn’t professional, medical or legal advice — please speak to a qualified professional about your family’s circumstances.
• We link to other organisations because we think they’re helpful, but we’re not responsible for their websites or services.
• Please don’t misuse the website — for example by trying to break into it, or by using our words, photos or logo without permission.

3. Ordering from our shop

• Prices are in pounds sterling (£). Delivery charges, if any, are shown before you pay.
• After you order we’ll email you to confirm we’ve received it. Our contract with you starts when we confirm your order is being prepared or ready to collect.
• If a product is out of stock or we’ve made a mistake with a price, we’ll contact you before going ahead, and refund you in full if you’d rather not continue.

4. Delivery and collection

You can collect your order for free at any of our events — just tell us which one you’re coming to. UK postage is available at cost. We’ll confirm the details when you order.

5. Changing your mind, returns and faulty items

• You have the legal right to cancel an order within 14 days of receiving it, without giving a reason (the Consumer Contracts Regulations 2013).
• On top of that, unworn and unused items can be swapped or refunded within 30 days of receiving them.
• To return something, email hello@littlesendsations.org first. Please send items back unworn and in their original condition. Unless an item is faulty or we sent the wrong thing, you pay the cost of returning it.
• We’ll refund you within 14 days of receiving the item back, using the payment method you used to pay.
• If an item is faulty, your rights under the Consumer Rights Act 2015 aren’t affected — we’ll repair, replace or refund it.

6. Donations

• Donations made through our website are gifts to Little Sendsations and are used to fund our work with SEND children and their families.
• Donations aren’t usually refundable. If you’ve donated by mistake — the wrong amount, or twice — email hello@littlesendsations.org as soon as possible and we’ll put it right.
• We don’t currently claim Gift Aid on donations made through our website.

7. Events and bookings

Our events are booked through Bookwhen, and the terms shown when you book apply to your booking. Sometimes we have to change or cancel a session (for example if a venue becomes unavailable). If we cancel, we’ll let you know as soon as we can and refund anything you’ve paid for it.

8. Your information

We only use your personal information to deal with your order, donation, booking or enquiry. Our Privacy & Data Protection Policy explains how we look after it, and our Cookies Policy explains what we store on your device.

9. Our responsibility to you

If we don’t meet these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of that. We aren’t responsible for loss that wasn’t foreseeable, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.

10. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order or make a donation is the one that applies.

11. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Questions

Email hello@littlesendsations.org or get in touch — we’re always happy to help.